UPS Store @ ASU

The UPS store is the convenience site in which mail is received and shipped. It is next to the Hassayampa dining hall as well as located on Lemon Street. It provides “full service locations [that] will not only provide you with your own mailbox, but also offer a full range of postal and shipping services, and copy and printing services you can rely on.” Also according to ASU UPS store website it is “responsible for handling all of your mail service needs” ("Arizona State University: ASU Housing"). The UPS store socially affects the residents because it helps them stay in contact with the world-class service. The different types of service include “private mailbox, shipping and moving supplies, printing services, fax services, and ship or store” ("Arizona State University: ASU Housing"). There is also a service made especially for move in day and move out day, it is called “home 2 home”.  In this service, the UPS store will allow for shipping of dorm supplies as early as two weeks prior to move in date into the residence hall. UPS will also pick up your dorm supplies from you house and moved to your residence hall. When it is time to move out, the “home 2 home” service can help in moving back home for the summer. They can also provide support if you want to move into an apartment or it can store personal items for you.  The personal mailbox is given to each student in which they can receive many items.  For example, the mail received is maybe for personal use like care-packages and internet brought clothing or dorm supplies. Some students will use their mailbox for educational purposed like the shipping of books. How students will receive their package is by taking the little slip of paper found in their mailbox and taking it up to the front desk of the store. After an employee will ask for their signature on the slip of paper and their ASU student ID, this happens in order to check for verification so students will receive the correct package that belongs to them. When verified, the employee will then go find your child’s package and give it to them. In recommendation from personal experience the customer service is reasonable; However, I believe most of the employees lack social skills. The hours of operation are from “Monday to Friday from 9:00 a.m. to 6:00 p.m., Saturdays from 10:00 a.m. to 2:00 p.m. and it is closed on Sundays” ("Arizona State University: ASU Housing").